do you trust your vet hospital?
The following are questions to ask yourself regarding your pet’s office visit to the hospital:
Were you given the lab results on the same day or next day(if tests had to be sent out) that tests were run and did the doctor discuss the results with you?
Were all the medications dispensed and other reccommendations discussed before you left the hospital?
Post surgery/Post hospitalization: Did a knowledgeable team member go over the discharge instructions, ask if there were questions and did they receive instructions on how to administer the meds?
Was the bill accurate and did you understand the charges?
Post surgery/Post hospitalization: Did you receive a follow up call the next day from a team member to see how your pet was doing?
Were appropriate reminders for follow up appts made?
If you had called with questions regarding your pet, did you understand the answers and were you satisfied with the answers?
Last but not least: Did all these communications occur in warm and genuine ways, not by people who were just doing their jobs, but by people that showed a genuine concern about your pet’s care.
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